UPDATE [Oct 10th]: After having tried Kulacom Jordan for the past 5-6 months, I can safely say that they are pretty much one of the worst ISPs in the country and therefore officially retract anything positive I may have mentioned below. I will admit that the initial response and interaction with Kulacom was quite positive. They found me a unit when they were all out, and even the connection was fairly good and stable. They even called every few weeks to make sure things were alright. And then, poof. Just like that, the service went deep south during the summer.
Since July, I have not had a proper connection. I define this as having a stable connection that has lasted more than 40 minutes. Instead, I get a maximum of 20 minutes bursts where the Internet actually works, followed by the modem disconnecting and trying to re-establish a connection for about 4-5 hours.
I’ve called several times and customer service is ludicrously bad. Half the time the tech support doesn’t seem to know what they’re doing and any conversation I have is littered with “umms”.
I even called the sales representative that signed my contract and asked for a refund. He said he’d try and get them to fix it, and that’s been about a week. I had to call again today to insist on the matter and he told that upon checking my status with customer service, the last time I called had been labeled with a “problem resolved” status. Charming.
After a lengthy search for the best Internet Service Provider, I decided to go with Kulacom. One of the reasons is that they have a pretty friendly customer service, which, if anyone has been following my saga with Orange Jordan will know, is an enormous advantage in this country. Moreover, you do get what you pay for. At 388JDs for an annual 2MB connection, you actually get just that: 2MB. Plus, what is perhaps Kulacom’s greatest advantage: the unlimited downloading.
Is this to say that I would recommend Kulacom. In my opinion, when it comes to Internet service in Jordan you really have to find what works best for you. This is just the nature of this country and many factors come in to play, such as geography. A Kulacom connection in an area where there are a lot of users on a single tower will likely slow things down. New companies tend to have a leg up in the market as the customer base is still limited so the speeds are often a bit faster. The same can be said of most wimax and wifi connections.
That said, Kulacom does seem to beat the competition at price, consistent speed of connection, customer service and the unlimited downloads. So that’s saying a lot.
Also, their logo is a turtle with a rocket tied to its back. You really can’t beat that.